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Last updated: 21 July 2026

Bonnie Bubbles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, contact us or purchase our products.

1. Who we are

Bonnie Bubbles is a UK-based business selling handmade soaps, bath bombs and related bath and body products.

For data-protection purposes, Bonnie Bubbles is the data controller responsible for the personal information described in this policy.

Business name: Bonnie Bubbles
Legal business or proprietor name: [Insert legal name]
Business address: [Insert business address]
Email address: [Insert privacy or customer-service email]
Telephone number: [Insert telephone number, if applicable]
Website: [Insert website address]

2. Information we collect

Depending on how you use our website or services, we may collect the following information:

• Your name;

• Billing and delivery addresses;

• Email address;

• Telephone number;

• Details of the products you order;

• Payment and transaction information;

• Messages, enquiries, reviews or feedback you send us;

• Marketing preferences;

• Website usage information, such as your IP address, browser type, device type and pages visited;

• Information provided when entering a promotion, competition or customer survey; and

• Business details provided by shops, wholesalers, suppliers or other commercial contacts.

We do not normally collect special-category personal information, such as information about your health, beliefs, ethnicity or sexual orientation.

Please do not send us sensitive personal information unless it is genuinely necessary.

3. How we collect your information

We may collect personal information when you:

• Place an order through our website;

• Create an account;

• Contact us by email, telephone, social media or website form;

• Purchase from us at a market, craft fair or other event;

• Subscribe to our mailing list;

• Leave a product review;

• Communicate with us about a return, refund, complaint or product-safety matter;

• Enter a competition or promotion; or

• Browse or interact with our website.

Some technical information may be collected automatically through cookies and similar technologies.

We may also receive information from third parties involved in processing your order, including website platforms, payment providers, delivery companies and social-media platforms.

4. How we use your information

We may use your personal information to:

• Process, confirm and deliver your order;

• Take payment and issue refunds;

• Contact you about your order;

• Respond to questions, complaints and customer-service requests;

• Manage product returns or replacements;

• Maintain appropriate sales, accounting and tax records;

• Detect and prevent fraud or misuse of our website;

• Protect the security and operation of our website;

• Improve our products, website and customer service;

• Manage our relationships with suppliers, retailers and wholesale customers;

• Send marketing communications where you have consented or where the law otherwise permits us to do so;

• Manage competitions, promotions and surveys;

• Investigate product quality or safety concerns;

• Comply with legal and regulatory obligations; and

• Establish, exercise or defend legal claims.

5. Our lawful reasons for using your information

Under UK data-protection law, we must have a lawful basis for processing your personal information.

We may rely on the following lawful bases:

Contract

We use your information where it is necessary to process an order, take payment, arrange delivery, provide customer service or otherwise fulfil our agreement with you.

Legal obligation

We may use and retain information where required for accounting, taxation, product safety, consumer protection or other legal and regulatory purposes.

Legitimate interests

We may use information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

• Operating and improving our business;

• Responding to customer enquiries;

• Preventing fraud;

• Securing our website;

• Maintaining business records;

• Understanding how customers use our website; and

• Promoting similar Bonnie Bubbles products to existing customers where legally permitted.

Consent

We may rely on your consent for certain marketing communications and for non-essential cookies.

You may withdraw your consent at any time by contacting us or using the unsubscribe link in a marketing email.

Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

6. Payments

Payments made through our website may be processed by a third-party payment provider such as [insert payment provider, for example Stripe, PayPal, Shopify Payments or SumUp].

The payment provider may collect and process your card or payment details under its own privacy policy.

Bonnie Bubbles does not normally receive or store your complete debit or credit card details.

7. Sharing your information

We may share relevant personal information with trusted third parties where necessary, including:

• Website hosting and ecommerce providers;

• Payment processors;

• Delivery and courier companies;

• Email and marketing-service providers;

• IT, website-support and cybersecurity providers;

• Accountants, insurers and professional advisers;

• Suppliers assisting with customer orders;

• Government departments, regulators, law-enforcement agencies or courts where legally required; and

• A buyer or adviser involved in a sale, transfer or restructuring of the business.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

8. International transfers

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate safeguard or legally recognised transfer mechanism is in place.

This may include transferring information to a country recognised as providing adequate protection or using approved contractual protections.

9. Marketing communications

We may send you news, offers or product information where:

• You have asked to receive it;

• You have given us consent; or

• We are otherwise permitted to contact you under applicable marketing laws.

You can stop receiving marketing messages at any time by:

• Clicking the unsubscribe link in an email;

• Updating your communication preferences, where available; or

• Contacting us at [insert email address].

Stopping marketing communications will not prevent us from contacting you about an active order, payment, delivery, safety matter or customer-service request.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that may help the website:

• Operate essential shopping and checkout functions;

• Remember your preferences;

• Keep your shopping basket active;

• Measure website traffic and performance;

• Understand how visitors use the website; and

• Display relevant advertising, where applicable.

Essential cookies may be used without consent where they are necessary for the website to work.

We will request consent before using non-essential analytics, advertising or tracking cookies where consent is required.

Further information should be provided in our separate Cookie Policy or cookie-management banner.

11. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax and product-safety requirements.

As a general guide:

• Order, invoice and accounting records may normally be kept for up to six years after the relevant financial period;

• Customer-service correspondence may normally be retained for up to three years after the matter is closed;

• Marketing information may be kept until you unsubscribe or withdraw consent;

• Website-security logs may be retained for a limited period appropriate to security and fraud prevention; and

• Product-safety or complaint records may be kept for longer where necessary to meet legal, insurance or safety obligations.

Information may be retained for longer where a complaint, dispute, investigation or legal claim is ongoing.

When information is no longer required, we will delete it, anonymise it or securely dispose of it.

12. How we protect your information

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These measures may include:

• Password-protected systems;

• Access controls;

• Secure website connections;

• Regular software updates;

• Trusted payment providers;

• Secure backups; and

• Limiting access to people who genuinely need the information.

No internet-based service is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted online.

13. Children’s information

Our website and products are intended for adults purchasing bath and body products.

We do not knowingly collect personal information directly from children under 13.

Where a person under 18 places an order, they should do so only with the involvement and permission of a parent or guardian.

Please contact us if you believe a child has provided personal information without appropriate permission.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you;

• Ask us to correct inaccurate or incomplete information;

• Ask us to delete your information;

• Ask us to restrict how we use your information;

• Object to certain uses of your information;

• Receive certain information in a portable format;

• Withdraw consent where processing is based on consent; and

• Complain about how your personal information has been handled.

These rights are not absolute and may be limited in some circumstances.

To exercise a right, contact us using the details shown in this policy. We may need to request information to verify your identity before responding.

We will not normally charge a fee for dealing with a reasonable request.

15. Complaints

Please contact us first if you have concerns about how Bonnie Bubbles has handled your personal information. We will try to resolve the matter promptly.

You also have the right to complain to the UK Information Commissioner’s Office, which is the independent regulator responsible for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

16. Third-party websites

Our website may contain links to websites or services operated by other organisations.

Bonnie Bubbles is not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any external website you visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, suppliers or legal responsibilities change.

The latest version will be published on our website with the date it was last updated.

18. Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

Bonnie Bubbles
[MATHESON SERVICES LTD]
[11 LOVAT ROAD CROWN INVERNESS IV2 3NT]
[sales@bonniebubbles.com]
[+44 7746 825 489]